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2024 Toyota Highlander
The verdict
1 thing going for it, 3 to watch.
Cons
Official recall campaigns exist for this vehicle. See the Safety Recalls section for what failed and how it's fixed.
Why we say this — NHTSA — Safety Recalls
12 of 39 owner complaints are about the unknown or other. Tap it in the heatmap to read the real reports.
Why we say this — NHTSA — Owner Complaints
4 complaint(s) involved a crash and 0 involved a fire.
Why we say this — NHTSA — Owner Complaints
Pros
Earned a strong overall government crash-test rating.
Why we say this — NHTSA — 5-Star Safety Ratings
Neutral
Official EPA fuel economy. We show this as a neutral fact — whether it's 'good' depends on the vehicle's class.
Why we say this — U.S. EPA / DOE — fueleconomy.gov
Take this with you:
★★★★★Crash-test safety
0Safety recalls
0Owner complaints
10% involved a crash or fire
24–25Combined MPG
ℹ️ Recalls & complaints are reported per model — the same across every trim & engine. Fuel economy (and crash ratings by body style) can vary — use the pickers in those sections.
Safety Recalls
Official recall campaigns. Tap one to see the danger and the fix.
What is a recall, really?
A recall means the government made the manufacturer admit a safety defect — and the fix is free at any dealer, forever, even for used cars. Recalls range from a software update to "the steering wheel can detach," so read the danger line on each one. Buying used? Ask the seller for proof each recall was completed, or have a dealer run the VIN. Recalls also have a quieter cousin worth reading: technical service bulletins.
NHTSA Campaign 24V419000
What's wrong: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The danger: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
The fix: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
NHTSA Campaign 24V452000
What's wrong: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The danger: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
The fix: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
NHTSA Campaign 24V548000
What's wrong: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
The danger: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
The fix: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
NHTSA Campaign 25V595000
What's wrong: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.
The danger: An instrument panel display that does not show critical information can increase the risk of a crash or injury.
The fix: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
NHTSA Campaign 25V744000
What's wrong: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The danger: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The fix: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
NHTSA Campaign 25V872000
What's wrong: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.
The danger: A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.
The fix: Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.
NHTSA Campaign 26V128000
What's wrong: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
The danger: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
The fix: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
Source: NHTSA — Safety Recalls · re-checked about every 24 hours
Where Owners Report Problems
Where owners report the most trouble — based on 39 complaints (4 involved a crash, 0 a fire). Tap a part to read the real reports.
Raw count — best-sellers naturally log more complaints than rare cars, so judge it against the peer comparison below, not on its own.
Why don't we show complaints per vehicle sold?
Because no official source publishes sales counts per model — that data is sold by private firms, and the free numbers online are guesses. A rate built on a guessed denominator is a guess wearing a lab coat, so we refuse to show one. Instead we show comparisons where fleet size cancels out or is disclosed: the same model across its own years, the crash/fire severity mix, and the peer ranking below — each with its methodology attached.
Of 12 reports about this part, 2 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 5 of 12):
I was driving on road going speed limit during the day, came around a curve, vehicle was stopped, slammed on brakes and turned wheel but still hit rear of vehicle. No collision warning or auto brakes engaged.
Safety Recall remedy not fixed in a timely manner
When I purchased the vehicle I was told I could use Apple CarPlay, or Toyota's Drive Connect. Apple works better so I've always used that. I am used to having to clear Toyota's pop up ads for Drive Connect several times per week, even once per day. Recently Toyota's Drive Connect ads pops up on screen every few minutes regardless of what hands free app I'm trying to use (navigation, phone call, audiobook, etc.). It's distracting which is dangerous and keeps me from being able to use the hands free feature through Apple Car Play in my car. After calling Toyota corporate and Toyota brand engagement, both entities told me the only way to get the pop up ads to stop is to subscribe. The pop ups are dangerous and not what I agreed to when buying the car, so it feels like blackmail to be told it will only stop if I pay them $15 per month for a subscription to something that I won't use that was not a required feature when I purchased the vehicle.
When the AC system is turned on, the idle increases from 740rpm to 760rpm. It engages the torque converter in the automatic transmission causing the car to move forward on its own. This makes it difficult, whether you are in traffic or at a stop light where there are vehicles stopped infront of you. The driver has to press hard on the brake pedal to keep it from moving forward. The local Toyota dealership (Hendrick service manager and two service technicians) said it was fine. Toyota Brand Engagement sent Eric who is their corporate regional engineer to inspect the car. He said it was fine. I have spoke with Toyota Brand Engagement several times and at various levels who all say it functions fine as the idle is within limits. I asked Toyota for an idle specification sheet but no one (the local Toyota Dealership, Engineer from Toyota Brand Engagement, or CEO office of Toyota Brand Engagement) is able to produce an idle specification sheet for the vehicle. They continue to state it is normal. Toyota Executive Office Case XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system was off and instructing me to put the car in park. Multiple attempts were made to drive the car forward, but instead, it was driving in reverse. The car would not move forward for approximately five minutes. I eventually turned the engine off and restarted it after a couple of minutes. After restarting, I was able to drive the car off the street.
Of 8 reports about this part, 2 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 5 of 8):
My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system was off and instructing me to put the car in park. Multiple attempts were made to drive the car forward, but instead, it was driving in reverse. The car would not move forward for approximately five minutes. I eventually turned the engine off and restarted it after a couple of minutes. After restarting, I was able to drive the car off the street.
>While exiting a highway my vehicle surged forward crashing into the vehicle in front of me.Engaging the brake, my car smashed into the van again. I had no control over the forward momentum of the car. >Both the driver & I were in danger of injury >The problem has not been addressed as my damaged car is being repaired >The vehicle has not been inspected >I was given no warning that the incident was forthcoming
Ours has pulsing brakes and brakes feeling "off" at low speeds, potentially due to the interaction of regenerative and conventional braking. The brake pedal will also suddenly jolt the car forward when switching between braking systems. The system is unsafe.
There are many times over the course of the past few months where I am braking and the car lurches forward at least a few inches before coming to a complete stop. It feels as if it is being rear ended at a slow rate of speed. I have not been able to identify any pattern in this problem. It happens when I am braking to slow down at a faster rate of speed or when I need to come to a complete stop at a stop light or sign. This is very dangerous as I fear that one day when I need to brake I will not be able to and will hit something as the car keeps moving several inches after braking sometimes. I have brought the car to the service department at the dealership and they have told me that it is normal and there is nothing that they can do about it as they were unable to replicate it. However, that makes sense as it does not happen all of the time, but rather inconsistently. There have been no warning lamps or messages and the dealership has confirmed that there are none showing up when they check it on their end.
Brakes "let go" for a second or so when using. I have noticed this when coming to a stop sign at low speeds and especially if road surface is uneven. It does not happen all the time but it is very scary to suddenly lose the brakes! This puts others at risk because the car briefly speeds up when the brakes let go. It has happened at least twenty times while driving this SUV, most recently today. Please issue a recall for this!
Of 6 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 5 of 6):
The trunk will not close using any of the buttons. This is an on going issue on so many newer highlanders.
My 12.3” display screen goes really dark and I have to restart vehicle to reset.
The contact owns a 2024 Toyota Highlander. The contact stated that while driving at unknown speeds, the instrument cluster was blinking. The contact expressed that she was concerned that the vehicle was unsafe to drive. The contact received the recall notices of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System); however, the part to do the recall repair of NHTSA Campaign Number: 25V595000 (Electrical System) was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 13,357.
On or about Oct, 3rd, 2025 , my vehicle experienced the 'Check Engine' light and all the warning lights lit up, the hybrid system failed to engage, the vehicle would say “park somewhere safe /take to dealer” . I immediately took the vehicle to the authorized Toyota dealership, Wonderies Toyota Alhambra , for diagnosis. They said they could not find anything, reset the sensors, and told us to come back if the problem persisted, and one hour later the system lights lit up again. We returned the same day and the dealership informed me that the issue is a severe corrosion of the underbody wiring harness , specifically citing external damage or 'spillage' as the cause. The estimated cost for a complete replacement of the wiring harness is approximately $6- 7,000.00. I contend that this corrosion is not the result of customer spillage but rather a manufacturing defect related to inadequate design, covering, or routing of the wiring harness, which makes it highly susceptible to road hazards, moisture, and environmental contaminants. Crucially, this issue appears to be covered under the Toyota Limited Service Campaign (LSC) related to wiring harness deterioration (LSC25TD01 / LSC-J02). Toyota states my vehicle is not covered however Toyotas own website states the Highlander HV 2024 has been added recently in Sep.2025 . I request that NHTSA review my case in light of this known issue to determine if the defect presents an unreasonable risk to safety and to urge Toyota to properly remedy this problem under the terms of the applicable coverage or warranty enhancement. I formally request that Toyota honor the spirit of the Limited Service Campaign LSC25TD01 and cover the full cost of the replacement wiring harness and labor. [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
>While exiting a highway my vehicle surged forward crashing into the vehicle in front of me.Engaging the brake, my car smashed into the van again. I had no control over the forward momentum of the car. >Both the driver & I were in danger of injury >The problem has not been addressed as my damaged car is being repaired >The vehicle has not been inspected >I was given no warning that the incident was forthcoming
Real owner reports filed with NHTSA (showing 4 of 4):
The trunk will not close using any of the buttons. This is an on going issue on so many newer highlanders.
The contact owns a 2024 Toyota Highlander. The contact stated that there was a leak coming from the roof rack of the vehicle. The contact stated that previous model years since 2021 had experienced similar failures, which caused damage to the SRS air bag module. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 155,590.
UNKNOWN - 2024 Toyota Highlander makes a drumming or hooting sound when driving over normal to slightly rough roads. It is not related to expansion joints in the road. 1st dealer said it was a rt. wheel bearing, changed it and it did not work. He then said it was in all Toyota's with 20" wheels. I paid to change tires and wheel to no avail. 2nd dealer said it was normal even though mechanic heard the noise. His supervisor said it was fine and they would do nothing to try to isolate the noise. Noise is very obvious.
My driver side rear door handle comes off when I open the door. I am having the dealership look into this on 8/28/2025.
Of 4 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 4 of 4):
The vehicle started stalling out randomly on the highway even with it being automatic, after getting home and parking it , it would not back up or drive . Took it to Toyota dealership and they said it’s an internal failure of the transmission which is a UA80 model , it only has 92,000 miles on it they can’t figure out what caused it . There are lawsuits with this vehicle already from other people and Toyota is not fixing the issue and won’t help with mine even after they have known what it is. I took it to one shop before Toyota to get a diagnostic it shown two codes one being in the transmission but they fixed that part and the vehicle still did not drive nor back up and then Toyota got the vehicle right after and they even said that it’s internal failure . Pictures listed below is how much for the tow truck fee, the part fee that I paid that was one code that was on the diagnostic tear down list , even after fixing payments and still not working and it going to Toyota and the messages from Toyota after everything got done and them saying the internal failure also . So not only 1 but 3 business that said internal failure .
Vehicle smells like fuel after engine toggles on and off between the hybrid system. This issue is intermittent, but when it is taken to the dealership they smell the fuel, with no luck duplicating the issue. I have also noticed when the smell is present the vehicle seems to run rough.
When the AC system is turned on, the idle increases from 740rpm to 760rpm. It engages the torque converter in the automatic transmission causing the car to move forward on its own. This makes it difficult, whether you are in traffic or at a stop light where there are vehicles stopped infront of you. The driver has to press hard on the brake pedal to keep it from moving forward. The local Toyota dealership (Hendrick service manager and two service technicians) said it was fine. Toyota Brand Engagement sent Eric who is their corporate regional engineer to inspect the car. He said it was fine. I have spoke with Toyota Brand Engagement several times and at various levels who all say it functions fine as the idle is within limits. I asked Toyota for an idle specification sheet but no one (the local Toyota Dealership, Engineer from Toyota Brand Engagement, or CEO office of Toyota Brand Engagement) is able to produce an idle specification sheet for the vehicle. They continue to state it is normal. Toyota Executive Office Case XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car was parked in the driveway with the engine running. The engine was then turned off from outside the vehicle using the start/stop button. Once the engine stopped, the car moved backward down the sloped driveway and struck a pickup truck that was parallel parked on the street. I then entered the vehicle and attempted to shift into drive, but a warning appeared indicating the hybrid system was off and instructing me to put the car in park. Multiple attempts were made to drive the car forward, but instead, it was driving in reverse. The car would not move forward for approximately five minutes. I eventually turned the engine off and restarted it after a couple of minutes. After restarting, I was able to drive the car off the street.
Real owner reports filed with NHTSA (showing 4 of 4):
Vehicle smells like fuel after engine toggles on and off between the hybrid system. This issue is intermittent, but when it is taken to the dealership they smell the fuel, with no luck duplicating the issue. I have also noticed when the smell is present the vehicle seems to run rough.
When the engine is running after hours a gasoline smell and vapor exit the tank by the cap.
What component or system failed or malfunctioned, and is it available for inspection upon request? THE CAR SMELLS OF GASOLINE, ESPECIALLY WHEN IT IS HOT OUTSIDE. THE SMELL TRAVELS IN THE CAR AND MAKES ME SMELL LIKE GAS AND ALSO THROUGH THE AIRV ENTS WHEN PARKED IN THE GARAGE. I DO NOT OVERFILL THE GAS TANK. How was your safety or the safety of others put at risk? WE ARE INHALING GASOLINE SMELLS ALL THE TIME AND IT IS UNSAFE Has the problem been reproduced or confirmed by a dealer or independent service center? NO THE DEALER AND THE INDEPENDENT CONTRACTOR SAY THEY CANNOT FIND THE PROBLEM BUT THEY DO SMELL THE GAS Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? THE TOYOTA DEALERSHIP AND INDEPENDENT CONTRACTOR HAVE LOOKED AT IT Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO WARNING LIGHTS HAVE APPEARED DURING THE TIMES WE SMELL THE GAS
Strong smell of fuel after a hot day. This is a new vehicle purchased new on 2024. No warning lights On dashboard. After reading a few threads about the same situation on newer highlanders it seems like it's being ignored.
Of 3 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 3 of 3):
The vehicle started stalling out randomly on the highway even with it being automatic, after getting home and parking it , it would not back up or drive . Took it to Toyota dealership and they said it’s an internal failure of the transmission which is a UA80 model , it only has 92,000 miles on it they can’t figure out what caused it . There are lawsuits with this vehicle already from other people and Toyota is not fixing the issue and won’t help with mine even after they have known what it is. I took it to one shop before Toyota to get a diagnostic it shown two codes one being in the transmission but they fixed that part and the vehicle still did not drive nor back up and then Toyota got the vehicle right after and they even said that it’s internal failure . Pictures listed below is how much for the tow truck fee, the part fee that I paid that was one code that was on the diagnostic tear down list , even after fixing payments and still not working and it going to Toyota and the messages from Toyota after everything got done and them saying the internal failure also . So not only 1 but 3 business that said internal failure .
Detailed Description of the Incident: I am reporting a recurring powertrain safety issue regarding the 8-speed automatic transmission (UA80-series) in my vehicle. [Symptoms] During cold-start conditions (outside temperatures below 30°F), the vehicle consistently experiences a violent jerk/shock and an audible clicking noise during the first 2nd-to-3rd gear transition. This physical impact is severe enough to be felt directly by the driver through the accelerator pedal. The issue is highly predictable, occurring once after every "Cold Soak" period (6+ hours of sitting). [Dealership Failure] I presented the vehicle to an authorized Toyota dealership for diagnosis. Although the conditions for the issue were met, the technician stated they "could not feel or verify" the shock that I, as the primary driver, clearly experience. By failing to acknowledge a physical powertrain shock, the dealership is dismissing a potential mechanical failure as "normal operation" simply because no Diagnostic Trouble Codes (DTCs) are triggered. [Safety Risk] The failure to verify this symptom does not eliminate the safety risk. This unexpected shift shock causes a momentary hesitation in power delivery. If this occurs while merging into traffic or navigating an intersection immediately after a cold start, it creates an unpredictable vehicle response, significantly increasing the risk of a rear-end collision. [Request] I request NHTSA to investigate this specific 2-3 shift shock in 2023-2024 Toyota Highlanders. Toyota’s reliance on electronic codes to diagnose physical transmission defects is leaving drivers at risk of sudden powertrain failure or accidents in cold climates.
While slowing down, the vehicle will suddenly lunge forward, as if It hit a patch of ice and then slow again. This started happening around 30,000 miles. The dealer said this is because of a transition between hydraulic braking and regenerative braking and is "NORMAL". This did not start until 30k miles. I have owned 4 hybrid vehicles and only this one does this. Upon reading and studying online, there was a bulletin for an earlier generation of this type of problem. Clearly, it is an issue as I am not the only one with this problem.
Real owner reports filed with NHTSA (showing 1 of 1):
The third row seat belts in the 2024 Highlander are very difficult to latch. I had to bring my Highlander to the dealership twice over the seatbelt buckles in the third row. The buckle part does not lift up high enough to grab the buckle to latch it. Anytime a child old enough to be in the third row sits back there an adult has to Buckle them because they can’t get the seat belt to latch to the buckle. It’s supposed to be a family friendly vehicle but if a 7 year old can’t buckle themselves, that is an extremely unsafe design. It often takes me 10-15 minutes to get kids buckled in my third row because of how challenging it is to get the seat belts to latch as an adult. I have had to use a butter knife to get them to latch. This safety issue , I did not have in my 2021Highlander. I don’t feel children are safe in the third row of my vehicle. This time the dealership said it had a debris in the buckle and that’s why it wouldn’t latch. However even when they do all latch they are very difficult to latch. These should be replaced with safe buckles that latch the first attempts
Real owner reports filed with NHTSA (showing 1 of 1):
I am submitting a formal complaint regarding a safety defect in my Evenflo Revolve 360 car seat. The white foam headrest component has completely detached due to what appears to be a failure in the original adhesive. This issue occurred despite proper use and adherence to all manufacturer guidelines. This component is part of the headrest system and plays a role in impact protection. Its detachment raises serious concerns about the structural integrity and crash performance of the seat. As a result, I no longer feel it is safe to transport my child in this car seat. I want to be clear that I am not comfortable attempting any at-home repair, including gluing the foam back into place, as modifications may compromise the seat’s compliance with federal safety standards and manufacturer specifications.
Real owner reports filed with NHTSA (showing 1 of 1):
Second row seats not latching when moved forward. Sliced up multiple finger when trying determine what was causing it not to latch. Put in a couple of stitches in 2 finger and bandage up the remaining 2 fingers
Real owner reports filed with NHTSA (showing 1 of 1):
The tires have not “failed,” but they are dry rotting on both the sidewalls and inside the tread. These came as the OE tires, size is 235/65 R18. This is a daily driven car with almost 30,000 miles on the odometer. There is no reason the tires should be dry rotting. This is a severe safety hazard, as most tire shops wouldn’t mount, balance, or even touch these tires if they were dry rotted this quickly. The tires have been rotated every 10,000 miles or so, and have been kept properly inflated throughout their life. They were made on the 42nd week of 2023. They began showing symptoms of light dry rotting around 6 months ago, but the problem has finally spread to the sidewall.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owns a 2024 Toyota Highlander. The contact stated that while driving at unknown speeds, the instrument cluster was blinking. The contact expressed that she was concerned that the vehicle was unsafe to drive. The contact received the recall notices of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System); however, the part to do the recall repair of NHTSA Campaign Number: 25V595000 (Electrical System) was not yet available. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 13,357.
Real owner reports filed with NHTSA (showing 1 of 1):
UNKNOWN - 2024 Toyota Highlander makes a drumming or hooting sound when driving over normal to slightly rough roads. It is not related to expansion joints in the road. 1st dealer said it was a rt. wheel bearing, changed it and it did not work. He then said it was in all Toyota's with 20" wheels. I paid to change tires and wheel to no avail. 2nd dealer said it was normal even though mechanic heard the noise. His supervisor said it was fine and they would do nothing to try to isolate the noise. Noise is very obvious.
Real owner reports filed with NHTSA (showing 1 of 1):
when I attempt to accelerate from a stop, or slowly rolling, there is a 2-3 second delay, sometimes longer, prior to the vehicle moving forward. during the delay, when accelerator is pressed, the engine does not rev, nothing happens at all. it's scary. the highlander has less than 9k miles on it. this has been happening more and more frequently. I have contacted toyota, they have yet to provide a response or solution for this safety issue.
Of 1 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 1 of 1):
I was driving on road going speed limit during the day, came around a curve, vehicle was stopped, slammed on brakes and turned wheel but still hit rear of vehicle. No collision warning or auto brakes engaged.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owns a 2024 Toyota Highlander. The contact stated there was an abnormal fuel odor inside the vehicle's cabin coming from the rear of the vehicle near the fuel tank. No warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the vent valve remained open causing fuel to leak from the fuel tank and as a result the fuel cap needed to be replaced. The vehicle was repaired however the failure persisted. The failure was intermittent. The contact stated that the odor was extremely strong, causing the driver to sustain headaches. The fire department issued a letter with a statement that there was a fume odor coming from the vehicle. The vehicle was taken to a different unknown dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure. The failure mileage was 2,000.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owns a 2024 Toyota Highlander. The contact stated there was an abnormal fuel odor inside the vehicle's cabin coming from the rear of the vehicle near the fuel tank. No warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the vent valve remained open causing fuel to leak from the fuel tank and as a result the fuel cap needed to be replaced. The vehicle was repaired however the failure persisted. The failure was intermittent. The contact stated that the odor was extremely strong, causing the driver to sustain headaches. The fire department issued a letter with a statement that there was a fume odor coming from the vehicle. The vehicle was taken to a different unknown dealer however, the dealer was unable to determine the cause of the failure. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure. The failure mileage was 2,000.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owns a 2024 Toyota Highlander. The contact stated that while placing groceries in the trunk, the lift gate violently fell on her head. While in the trunk, the liftgate came down, and her cousin was able to stop the liftgate from closing on the contact. There were no warning lights illuminated. The contact had a continuous headache and dizziness, and it was determined that she had a concussion when medical attention was provided at the emergency room. The vehicle was taken to a local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA hotline. The failure mileage was unknown.
Real owner reports filed with NHTSA (showing 1 of 1):
When driving at highway speeds (over 40mph) the driver side mirror excessively shakes/vibrates, negatively impacting visibility.
Many crash/fire reportsSome crash/fire reportsNo crash/fire in reports
Color = how serious (crash/fire involvement) · number = how many (share of all this car's reports). Tap any part to read real owner complaints.
Source: NHTSA — Owner Complaints · re-checked about every 24 hours
Crash-Test Safety Ratings
Official U.S. government 5-star crash-test results.
How to read these stars
These come from the government physically crash-testing this vehicle — front, side, and rollover — and scoring it 1 to 5 stars. Ratings are per body style, so a sedan and its coupe twin can differ. If a vehicle shows no rating, it usually means the government never tested that exact configuration — untested is not the same as unsafe, and we'll never blur that line.
2024 Toyota HIGHLANDER SUV FWD
Source: NHTSA — 5-Star Safety Ratings · re-checked about every 24 hours
Fuel Economy (MPG)
Official EPA estimates — the real numbers, not the brochure.
24–25Combined MPG
21–22City MPG
28–29Highway MPG
$2,450–$2,550Est. fuel cost / yr
Across 3 official EPA configurations · Fuel: Regular. Pick an engine/trim above for exact numbers.
Source: U.S. EPA / DOE — fueleconomy.gov · re-checked about every 24 hours