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2019 Subaru Crosstrek
The verdict
2 things going for it, 3 to watch.
Cons
Official recall campaigns exist for this vehicle. See the Safety Recalls section for what failed and how it's fixed.
Why we say this — NHTSA — Safety Recalls
113 of 283 owner complaints are about the visibility/wiper. Tap it in the heatmap to read the real reports.
Why we say this — NHTSA — Owner Complaints
6 complaint(s) involved a crash and 3 involved a fire.
Why we say this — NHTSA — Owner Complaints
Pros
Earned a strong overall government crash-test rating.
Why we say this — NHTSA — 5-Star Safety Ratings
283 complaints ranks #8 of 24 popular 2019 models we track (fewest first, snapshot 2026-07-10). Raw counts partly reflect how many were sold — see "How it compares" below.
Why we say this — NHTSA — Owner Complaints
Neutral
Official EPA fuel economy. We show this as a neutral fact — whether it's 'good' depends on the vehicle's class.
Why we say this — U.S. EPA / DOE — fueleconomy.gov
Take this with you:
★★★★★Crash-test safety
0Safety recalls
0Owner complaints
3% involved a crash or fire
25–29Combined MPG
ℹ️ Recalls & complaints are reported per model — the same across every trim & engine. Fuel economy (and crash ratings by body style) can vary — use the pickers in those sections.
Safety Recalls
Official recall campaigns. Tap one to see the danger and the fix.
What is a recall, really?
A recall means the government made the manufacturer admit a safety defect — and the fix is free at any dealer, forever, even for used cars. Recalls range from a software update to "the steering wheel can detach," so read the danger line on each one. Buying used? Ask the seller for proof each recall was completed, or have a dealer run the VIN. Recalls also have a quieter cousin worth reading: technical service bulletins.
NHTSA Campaign 19V404000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
The danger: Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
The fix: Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
NHTSA Campaign 20V189000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
The danger: In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
The fix: Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
NHTSA Campaign 19V065000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
The danger: Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
The fix: None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
NHTSA Campaign 21V263000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
The danger: Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
The fix: Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
NHTSA Campaign 21V264000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
The danger: A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
The fix: Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
NHTSA Campaign 19V856000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
The danger: An unexpected loss of power while driving can increase the risk of a crash.
The fix: Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
NHTSA Campaign 19V743000
What's wrong: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
The danger: If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
The fix: Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
Source: NHTSA — Safety Recalls · re-checked about every 24 hours
Where Owners Report Problems
Where owners report the most trouble — based on 283 complaints (6 involved a crash, 3 a fire). Tap a part to read the real reports.
Raw count — best-sellers naturally log more complaints than rare cars, so judge it against the peer comparison below, not on its own.
Why don't we show complaints per vehicle sold?
Because no official source publishes sales counts per model — that data is sold by private firms, and the free numbers online are guesses. A rate built on a guessed denominator is a guess wearing a lab coat, so we refuse to show one. Instead we show comparisons where fleet size cancels out or is disclosed: the same model across its own years, the crash/fire severity mix, and the peer ranking below — each with its methodology attached.
Real owner reports filed with NHTSA (showing 5 of 113):
The windshield cracked without impact or any other obvious means of damage. I have had 2 other windshields crack in the same manner, the first being December 2022, second March 2024, and now April 2025. All incidents have starts from the bottom on the windshield on the passenger side, and spreading towards the roof. The vehicle was not moving at the time of the crack, it was noticed getting in the vehicle of all incidents
The windshield cracked for no reason while parked in our garage. The windshield was not stuck by any objects, the car was simply setting parked in our garage. There is no evidence of any object striking the windshield such as a rock chip or other items. The Crack is in line with the left side EyeSight driver assist technolgy sensor mounted inside the windshield. The Crack in the windshield may effect the operation of the EyeSight safety features.
We went to put groceries in our trunk and the rear driver side window shattered and my 2 year old was in the car. Glass got inside the car where his car seat was, and the entire window shattered on the ground. There was nothing touching the window to make the window shatter when I shut the trunk
Rear view mirror fell off while driving down the hwy. when the mirror detached from the front windshield it sent small shards of class on to me and my wife. This startled me and caused me to jerk the wheel. I corrected the vehicle and safely pulled to the side of the road. After inspecting what happened I realized the the glass broke and the mirror had a chuck of glass still attached to it. The damage was only on the inside potion of the glass and there is no damage to the outside. I called Subaru of America and the representative side it was covered under warranty. Once I called the service shop they informed me that I needed a claim number and Subaru does not warranty windshields. I called back and after 35 minutes the representative said I would have to wait for another representative to call back with further information.
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there were no known rock strikes either instance. Both instances, the windshield cracked several inches while the vehicle was parked. In the third instance, the vehicle had only been sitting an hour between use, and a six inch crack appeared within that time. None of the three windshields have sustained any other damage beyond the cracks. Subaru has recently undergone lawsuits regarding this issue with many of their vehicles over the last several years. This is a known problem. Cracks to the windshield reduce the efficacy of the safety features in the event of an accident and can impair a driver's visibility. With damage this often and the cost of a new windshield and sensor recalibration, I am sure many drivers are waiting until their windshield has completely cracked until replacement.
Of 52 reports about this part, 0 involved a crash and 1 a fire.
Real owner reports filed with NHTSA (showing 5 of 52):
I sent my Crosstrek to the dealer for the WRE21 recall. After retrieving the car from the dealership with the recall fix in place, the engine stalled while I was at a red light and I could see smoke coming out from the hood. This occurred after driving less than 4 miles from the dealership. I opened the hood and could see that one of the coil packs on the driver side cylinder bank was on fire. I called 911 and the Fire Department had to extinguish the fire. The fire has rendered the vehicle inoperable and smoke damaged.
The contact owns a 2019 Subaru Crosstrek. The contact stated that while driving and stopping on a red light at around 25 mph, vehicle was shaking till it completely stalled. The vehicle was towed to a certified mechanic where it was diagnosed with ignition coil failure and pending repairs. The contact associated the failure with NHTSA Campaign Number: 19V743000 (Electrical System). The dealer was not contacted. The manufacturer was not made aware of failure. The failure mileage was approximately 31,500.
2019 Subaru Crosstrek; Battery is drained even when car is fully turned "off". If the car is not driven every day, battery may drain completely and car won't start. If not driven for several days, battery will discharge so low that it is damaged, in which case it may not have sufficient charge to start the car after sitting overnight. After battery is discharged to the point of damage, it must be trickle charged anytime the vehicle is not driven, and even short periods and distances of driving will leave the battery at 25% (or less) of fully charged. Battery replacement is the only way to restore normal operation, but the replacement battery is gradually degraded and ruined just like the original. SOA has not recognized this parasitic battery drain problem in this vehicle. Jump starting the car with auxiliary battery is possible, but this does not reduce the risk of battery insufficiency. Subaru instructs me to have dealer diagnose the problem (at a cost of about $200) and then it might consider a gratis contribution to full cost of diagnosis and repair (estimated at $1,662 including cost of diagnosis). No warning, visual or aural, alerts the driver to this problem.
In the middle of driving car stuttered, engine light went on, and car stalled. Unable to restart, Engine cranks but would not turn over. Had car towed for repair. Diagnostic shows engine coil short causing blown fuse. Subaru has an active recall for this identical issue for my same year and model 2019 Crosstrek but the recall does not cover my VIN.
The contact owns a 2019 Subaru Crosstrek. The contact stated that while driving approximately 60 MPH, the vehicle lost power steering functionality, and the vehicle decelerated and lost drive power. The contact was able to coast to the side of the road, where the vehicle completely shut off and lost power. The vehicle was towed to the dealer and was diagnosed with battery failure. The battery was replaced; however, the following morning, while attempting to start the vehicle, there was no electrical power to the vehicle. The Hybrid System Check error message was displayed. The contact researched and found information related to NHTSA Campaign Number: 23V080000 (Electrical System). The contact stated that there was corrosion on the battery. The vehicle was returned to the dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000.
Of 49 reports about this part, 1 involved a crash and 1 a fire.
Real owner reports filed with NHTSA (showing 5 of 49):
On July 13,2022, while easing into a parking slot with foot on the pedal brake, with final stop and reaching to shift gear into parking mode, my 2019 Crosstrek engine suddenly accelerated and made the car surge forward. My brake pedal was on the floor with no response and the car continued to shoot pass the curb and sidewalk onto a vegetation embankment, heading towards the building and its glass door. I was terrified as the car did not respond to braking and tried to shift into neutral but the shift gear was struggling, until the car got stopped by the vegetation bank and continued to rev loudly, but then allowed me to shift into neutral. There was no warning of any sort when the phenomenon took place. When the tow truck arrived, tow personnel turned on the engine and tried the brakes pedal which went straight to the floor, with no pressure response. What was terrifying was the car engine suddenly accelerated forward and would not stop until the car was stopped by the dirt and vegetation. Without the vegetation, my car would have plowed into the building and the tall glass windows. The front of my car was damaged. It is now in a body shop. My car was bought brand new, has been serviced regularly by the dealership that I ordered it from. The last maintenance was March 2022, for a 24k service, with all in good operation. It currently has 25K miles. In the aftermath, I researched the web for info, and I found out that there is a current class action suit against Subaru for this type of sudden acceleration on several models of Subaru. This sudden acceleration is when cars are ready to park, with brake pedal applied, yet cars just accelerate. This is a life endangering car malfunction for drivers and other nearby drivers. Please help keep us all safe. Thank you for reviewing my report.
IN JUNE OF 2020, MY BRAND NEW 2019 SUBARU CROSSTREK CAUGHT FIRE WHILE DRIVING ON THE HIGHWAY. THE MORNING OF THE FIRE, IT WAS CONFIRMED VIA THE APP THAT ALL CAR SYSTEMS WERE IN CHECK AND NO MAINTENANCE WAS REQUIRED. WHILE DRIVING ABOUT 65MPH, WE COULD NO LONGER ACCELERATE. WHILE PULLING OVER, THE DASHBOARD LIT UP WITH ICONS. WE THEN NOTICED SMOKE, THEN FIRE. THIS WAS ABOUT WITHIN A MINUTE AND A HALF TIMES. THE CAR REMAINS BURNT ON THE LOT UNTOUCHED AND SUBARU HAS YET TO DO ANYTHING ABOUT IT 3 MONTHS LATER. IF THERE IS A RECALL, IT WAS VERY UNSAFE FOR SUBARU CROSSTREK DRIVERS TO BE ON THE ROAD.
Vehicle had a parasitic draw, was in the shop for an extended amount of time, I believe wiring issues were caused from this as well, I had to replace my driver side window switch, buy an optima battery, and drive 3.5hrs to a Subaru dealership in the middle of the winter hoping I’d make it safely and without stalling, the DCM was found to be at fault similarly to other vehicle owners included in another recall that somehow excluded 2019 Crosstrek drivers and included other MY variants such as the Outback and Forester of which also had a bulletin posted about this parasitic draw and how to go about warrantying the costs associated with the repair. I incurred many costs travelling, horrible gas mileage during this time, and a battery replacement. Additionally I lost My workstudy position the following semester due to the unstable vehicle issues and attendance concerns when shuttling the car to the dealer for these warranty repairs (if even covered at all)
My vehicle would struggle with starting intermittently over the past 2 years. Last week It became a consistent issue each time I would start it. Today my car would not crank and I tried several times over the span of 3 hours. What I experienced previously when starting my vehicle is it would initiate starting, I would hear a mechanical whirring, the car would stop then start again and the engine would turn over a couple of times and eventually start up. Today when trying to start the car, I hear a mechanical whirring and several notifications appear on my dashboard including the following: Check Engine, EyeSight Off Check Manual, Check Owner Manual, RAB Disabled. Thankfully I was not stranded when my car wouldn't start again, but that is a real risk because I travel to the mountains often where there is no cell reception. I looked online for similar issues and have discovered several instances of people with 2018 and 2019 subaru crosstreks (and other models) have had the same issue. Subaru has issued a Technical Service Bulletin (07-198-21), but this is a safety issue which they should address. My coworker has the same car and it has had work done for the same issue. My neighbor has a 2019 ascent which has an auto Start/Stop where it wasn't able to restart and was stuck in traffic creating a hazard.
Anti-lockout mechanism failed to prevent telematics-initiated lockout. 1) Driver placed live child , keys, phone into car 2) Driver closed door with keys inside. The car normally refuses to lock under these conditions, detecting key inside, and preventing a hazard to infant who is unable to unlock the car. 3) Remote telematics command issued from 3rd party inadvertently locks car remotely. Driver has now lost control of the car lock state, and is locked out with child inside. Since it's a sunny day, car internal temperature increases, causing threat to child. 4) Emergency efforts to reach 3rd party to unlock the car to free child are successful ~10 minutes later , avoiding harm to child. However, if driver had been unable to reach the third party, the only alternatives would have been 911/break-glass.
Of 34 reports about this part, 2 involved a crash and 1 a fire.
Real owner reports filed with NHTSA (showing 5 of 34):
I sent my Crosstrek to the dealer for the WRE21 recall. After retrieving the car from the dealership with the recall fix in place, the engine stalled while I was at a red light and I could see smoke coming out from the hood. This occurred after driving less than 4 miles from the dealership. I opened the hood and could see that one of the coil packs on the driver side cylinder bank was on fire. I called 911 and the Fire Department had to extinguish the fire. The fire has rendered the vehicle inoperable and smoke damaged.
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
VEHICLE IN MOTION ,ACCELERATED WITHOUT WARNING , AND COLLIDED INTO A TREE LOCATED ON CURB OF SIDEWALK, NO INJURIES TO 2 OCCUPANTS WEARING SEATBELTS, MAJOR DAMAGE TO FRONT OF VEHICLE. NO EXPLANATION FOR VEHICLE MOVING UNEXPECTLY
. I expect a full recall on this model years and relative MY vehicles with this specific engine due to its obsolescence in the subsequent years. I feel as if I was sold a lemon and defective engine that will eventually become a death trap Dear Bloomington Subaru Service Manager, I want to reiterate that this is not an isolated incident limited to your facility. Over the course of this vehicle’s history, I have visited more than five different Subaru dealerships — including White Bear Luther Subaru, Miller Hill Subaru, Walser Subaru, Morrie’s Minnetonka Subaru, and your own Luther Bloomington Subaru — for recurring ECM and engine-related concerns. Despite multiple ignition coil replacements, repeated ECM flashes/reprogramming, and assurances that the most recent updates would permanently resolve the issue, my Crosstrek continues to suffer from clunking, rattling, difficulties accelerating, rough idling, and even complete stalling when idling or in hot temperatures. At my most recent visit to Bloomington Subaru, the ECM was not loaded with the current software, ECM C1424 and C1422 and Diag Trouble Code P0011 code. There are 5-7 Subaru bulletins about ECM and these codes. I had this b4 2yrs ago yet the dealership won’t assist with repairs or costs associated with this defective oil control valve part as well as the defective design in the ECM / ECU and this specific engine in the 2019 Crosstrek, of which is no longer produced or manufactured. The ECM or Oil control valve has since been “replaced” and swapped with other components in future generations of Subarus this is defective & mechanically related, not from wear and tear or personal useThere is a recall where the camshaft can break and the PCV too leading to complete catastrophic engine failure, which is a safety issue and expired, but despite 5 ECM flashes, 3/4 sets of ignition coils my vehicle still struggles with the same issues today, costing me $750 and months with my car in the shop, recall this engine
The contact owns a 2019 Subaru Crosstrek. While the contact was attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The contact stated that while the engine was still off, the gear shifter was shifted into reverse(R) and the vehicle accelerated backwards. The contact slammed on the brake pedal to prevent the vehicle from crashing into another parked vehicle. The contact pressed the ignition button with her foot on the brake pedal to start the vehicle. The dealer was notified of the failure and an appointment was scheduled to service the vehicle. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Of 24 reports about this part, 2 involved a crash and 1 a fire.
Real owner reports filed with NHTSA (showing 5 of 24):
I sent my Crosstrek to the dealer for the WRE21 recall. After retrieving the car from the dealership with the recall fix in place, the engine stalled while I was at a red light and I could see smoke coming out from the hood. This occurred after driving less than 4 miles from the dealership. I opened the hood and could see that one of the coil packs on the driver side cylinder bank was on fire. I called 911 and the Fire Department had to extinguish the fire. The fire has rendered the vehicle inoperable and smoke damaged.
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
PULLED INTO A PARKING SPACE AND PLACED THE VEHICLE IN PARK,TURNED THE VEHICLE OFF, REMOVED THE KEY AND EXITED THE VEHICLE. WHEN RETURNING TO THE VEHICLE WITHIN 5 MINUTES, THE VEHICLE HAD ROLLED BACKWARDS 25 FEET AND HIT 2 PARKED CARS. I UNLOCKED THE VEHICLE, ENTERED IT AND STARTED THE CAR TO RETURN TO MY ORIGINAL PARKING SPACE SO I COULD CALL THE POLICE TO REPORT A FENDER BENDER. I WILL BE CALLING MY DEALERSHIP IN THE MORNING TO HAVE THE VEHICLE INSPECTED FOR SAFETY. IN THE MEANTIME I PARKED THE VEHICLE AND APPLIED THE EMERGENCY BRAKE AS AN ADDED PRECAUTION.
The car started shaking and shuddering at 40 mph on a straight road and I had several losses of motive power, with sluggish acceleration of a busy road. All dashboard lights began to turn on. The Oil Temp light was flashing, indicating an powertrain issue. After slowly driving it to a Subaru dealership, I was told that the CVT needed to be replaced. This model year also had a loss of motive power when cylinder 4 short circuited (after full replacement due to a recall). These are two examples of loss of motive power at high speeds on a single vehicle which in my opinion constitute a severe safety issue
. I expect a full recall on this model years and relative MY vehicles with this specific engine due to its obsolescence in the subsequent years. I feel as if I was sold a lemon and defective engine that will eventually become a death trap Dear Bloomington Subaru Service Manager, I want to reiterate that this is not an isolated incident limited to your facility. Over the course of this vehicle’s history, I have visited more than five different Subaru dealerships — including White Bear Luther Subaru, Miller Hill Subaru, Walser Subaru, Morrie’s Minnetonka Subaru, and your own Luther Bloomington Subaru — for recurring ECM and engine-related concerns. Despite multiple ignition coil replacements, repeated ECM flashes/reprogramming, and assurances that the most recent updates would permanently resolve the issue, my Crosstrek continues to suffer from clunking, rattling, difficulties accelerating, rough idling, and even complete stalling when idling or in hot temperatures. At my most recent visit to Bloomington Subaru, the ECM was not loaded with the current software, ECM C1424 and C1422 and Diag Trouble Code P0011 code. There are 5-7 Subaru bulletins about ECM and these codes. I had this b4 2yrs ago yet the dealership won’t assist with repairs or costs associated with this defective oil control valve part as well as the defective design in the ECM / ECU and this specific engine in the 2019 Crosstrek, of which is no longer produced or manufactured. The ECM or Oil control valve has since been “replaced” and swapped with other components in future generations of Subarus this is defective & mechanically related, not from wear and tear or personal useThere is a recall where the camshaft can break and the PCV too leading to complete catastrophic engine failure, which is a safety issue and expired, but despite 5 ECM flashes, 3/4 sets of ignition coils my vehicle still struggles with the same issues today, costing me $750 and months with my car in the shop, recall this engine
Real owner reports filed with NHTSA (showing 5 of 15):
The contact owns a 2019 Subaru Crosstrek. The contact stated while taking the vehicle for a routine oil change. There were no warning lights illuminated. The independent mechanic informed the contact that the control arm was cracked. The contact stated had not experienced the failure. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 20,500.
Hello! I started financing my 2019 Subaru Crosstrek in 04/2023. A month after that date, I had a head gasket issue. Then in 2024, a radiator cap deformed after going to the dealer to get an oil change at SF Honda. (The time on that was suspicious being that I didn’t touch that cap at all.) so I had to pay for that repair. Now in 2025, after getting an oil change at Subaru, a day after that oil change, a lot of lights came onto my dashboard. I have two diagnosis reports from other places because I didn’t have the money to pay Subaru $300 to “diagnose” the issue, especially after my car just came from there a day before the problem existed. Since I got into this vehicle, I’ve been suspicious whether or not it’s safe for me, reason also being, I found out in 2024, that this car has been into 5 wrecks. Which I was NOT aware of prior. And now, they are making me feel, there is NOTHING they can do, unless I have a Co-signer, or the approved “credit” score. And now that my vehicle has “7” recalls! I am hoping I can get out of this vehicle. Thanks!
Intermittent Power Steering Malfunction while driving causing car to violently "self-steer". Vehicle is NOT equipped with adaptive cruise control or lane assist features. Loss of control while driving become intermittently high risk having to clutch the steering wheel and counteract undesired vehicle self-steering forces to avoid hitting other cars on the road. No other vehicles or other property were damaged during discovery of EPS malfunction. Malfunction occurs at highway speeds and also local town speeds. There are no check engine lights present on vehicles OBD system. Vehicle is only ever serviced at the same dealership where originally purchased. Upon occurrences of malfunction, vehicle was taken to dealership for diagnostic testing. The dealership's determination is that there is an electrical fault inside the Electronic Power Steering Gearbox. The dealer was able to duplicate the electrical malfunction while test driving. Vehicle currently remains at dealership indefinitely until operating hazard remedied. Original OEM malfunctioning EPS gear box still installed on vehicle as of 12/16/2024 and is available for requested inspection. Since current existing recalls for the EPS gearbox were not applied to this vehicle, Customer is forced to pay out of pocket ($1400 part plus $600 labor) to fix. Requesting NHTSA to confiscate malfunctioning part for examination and comparison to known OEM defects involved with other safety recalls. Replacement parts currently on order by dealer as of 12/16/2024. Reference existing Subaru recall # (WUC-88). Reference existing NHTSA # (19V065000). Replacement OEM part # (34110FL133 2019 Subaru Crosstrek Steering Gear). Existing OEM part number currently on vehicle is unknown. Subaru Dealer: Minooka Subaru 4141 Birney Ave, Moosic, PA 18507 (570) 346-4641
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 75 MPH, the power steering assist failed to operate as the steering wheel seized with the power steering warning light illuminated. Due to the failure, the vehicle swerved to the left before the contact was able to pull over to the shoulder of the highway. The contact restarted the vehicle and the power steering assist returned before the failure recurred upon exiting the highway. Due to the failure, the vehicle was towed to a dealer to be diagnosed. The contact was informed that the power steering had failed and needed to be repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V065000 (Steering). The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in the dealer possession. The failure mileage was approximately 36,000.
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
Real owner reports filed with NHTSA (showing 5 of 13):
I own a 2019 Subaru Crosstrek Hybrid with recurring fuel-system and EVAP failures that I believe present a serious safety risk. On 12/9/2025, the vehicle experienced a total loss of motive power while I was driving in dense traffic on a busy expressway. The vehicle suddenly lost propulsion in the middle lane and slowed down to a near crawl, creating an immediate risk of being struck. The event was captured on dashcam. The dealer inspected the vehicle but found no cause. On 1/5/2026, the vehicle again lost motive power. It remained at the dealership for approximately two months. Some roughness was noted, but no cause was identified, and I was told to return if the problem became more prominent. I am concerned that an intermittent defect capable of causing sudden loss of propulsion remains unresolved. The vehicle has also had recurring difficulty accepting fuel since it was new, along with check-engine lights and DTC P0452. The refueling problem progressively worsened. On 6/20/2026, the vehicle would not accept fuel normally at all. The pump repeatedly shut off while the tank was still empty or nearly empty, and fuel backed up, spilled, and overflowed from the filler neck. This creates a fire hazard and exposes occupants and bystanders to gasoline. Subaru previously performed TSB 09-82-23 but did not replace the fuel tank. The TSB allows tank replacement when resin residue is found in affected fuel-system components. Fuel was analyzed and found clean, yet multiple downstream EVAP components became clogged or restricted. The dealer later replaced the charcoal canister and EVAP filter but found no cause. I am concerned that the recurring fuel/EVAP restriction, gasoline spill during refueling, and two unexplained losses of motive power may share an unresolved root cause. Subaru has advised me only to return if symptoms recur. I do not believe it is safe to wait for another highway loss-of-power event or another gasoline overflow.
Per NHTSA Product Campaign Bulletin WRE-21, all ignition coils on my 2019 Subaru Crosstrek Premium were replace on August 9th, 2021. On November 26th 2024, the same vehicle experienced a total loss of motive power on a 50 mph, 2-lane road, resulting in emergency action to move the car off of the right-of-way. All occupants of the car were not injured. After the vehicle was towed to a Subaru Dealership, the service notes stated “DIAGNOSED NO START SCANNED AND FOUND P1604 STARTABILITY MALFUNCTION, AND P0304 CYLINDER 4 MISFIRE, CHECKED FUEL PRESSURE AND FOUND IT WAS WITHIN SPEC, FOUND THE IGNITION COIL FUSE WAS BLOWN AND UPON FURTHER INSPECTION FOUND THE CYL 4 COIL PACK SHORTED INTERNALLY AND THE PRIMARY AND SECONDARY CIRCUITS CONNECTED BLOWING THE FUSE, COIL PACK AND FUSE WILL NEED TO BE REPLACED.” The wording of the technician’s notes mirror the wording of the WRE-21. The dealership offered a one-time free “goodwill replacement” of the part in question, but only for 1 cylinder. I believe further corrective action needs to be taken by the NHTSA to prevent total loss of motive power in affected Subaru crosstreks.
Car was at a stop light, went to accelerate and car would not accelerate- all the lights came on. I had to put it in park and turn it off and back on, then it accelerated and there were no other issues.
The car's hybrid system failed. The problem was a poorly protected electrical cable and connector that is exposed under the car. It corroded and failed. The dealer cleaned it and it works again, but they think the issue will be ongoing. May be related to Manufacturer Recall Number: WRD23 / NHTSA Recall Number:23V080000
CAR HESITATES ON ACCELERATION PERSISTS AFTER RECALL (REPLACEMENT OF IGNITION COILS). CONDITION PERSISTS SINCE PURCHASE (NOV, 2019). NUMEROUS REPAIR ORDERS DID NOT CORRECT PROBLEM.
Real owner reports filed with NHTSA (showing 5 of 11):
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 4-5 MPH over a speed bump, the windshield made an abnormal popping sound and cracked from one side to the other. The local dealer and a second dealer, Bob Moore Subaru (13010 N Kelley Ave, Oklahoma City, OK 73131), were notified of the failure and informed the contact the vehicle was not covered under recall. The contact was provided a cost for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,800.
The contact owns a 2019 Subaru Crosstrek. The contact stated that after starting the vehicle and activating the front window defroster, moments later while driving at an undisclosed speed, the front windshield started to crack. The contact stated that the crack started from the bottom of the windshield and extended toward the driver’s side of the windshield. The crack extended approximately 22 inches. The cause of the failure was not yet determined. The local dealer was notified but the manufacturer was not yet contacted. The failure mileage was 33,000. The contact stated that they would like to cancel this complaint.
The contact owns a 2019 Subaru Crosstrek. The contact stated that there was a crack on the windshield. The contact stated that there was no impact to the windshield that could have caused the crack in the windshield. The dealer and manufacturer were made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 36,000.
The contact owns a 2019 Subaru Crosstrek. The contact stated while the vehicle was parked, the front windshield cracked without impact. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 24,200.
The contact owns a 2018 Subaru Crosstrek. The contact stated while entering the vehicle, he heard a popping noise and saw there was a crack on the windshield. There was no impact to the windshield that could have caused the crack. The vehicle was repaired by an auto glass company. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 19,500.
Of 8 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 5 of 8):
Since purchasing my 2019 Subaru Crosstrek brand new in 2019, the vehicle has suffered from a chronic and dangerous lack of acceleration. It consistently fails to gain speed as expected. This issue becomes life-threatening when attempting to merge onto highways. The vehicle is incapable of accelerating quickly enough to match the speed of oncoming traffic. This severe hesitation and lack of power has nearly caused multiple accidents, creating an extreme safety hazard for my wife and me. I have repeatedly reported this issue to the Subaru dealership service department, but they have failed to diagnose or resolve the problem. Because of this unresolved defect, we no longer feel safe driving this vehicle for long-distance trips or highway travel and are forced to use another car. The vehicle is fundamentally unsafe to drive in normal highway traffic conditions.
Own a 2019 Suburu Crosstrek vehicle that has unexpectedly accelerated/lurched on its own when pulling forward into a parking spot. This has happened twice...last month & today.
The contact owns a 2019 Subaru Crosstrek. While the contact was attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The contact stated that while the engine was still off, the gear shifter was shifted into reverse(R) and the vehicle accelerated backwards. The contact slammed on the brake pedal to prevent the vehicle from crashing into another parked vehicle. The contact pressed the ignition button with her foot on the brake pedal to start the vehicle. The dealer was notified of the failure and an appointment was scheduled to service the vehicle. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
unexplained acceleration. I was in a parking lot and driving slowly and the car just took off. I had to crash it into the building at the mall to avoid cars and people. The car was totaled and my husband had a broken rib. We were taken to the hospital. Car was inspected and serviced. by the dealership, no problems before this accident, no warnings.
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you’re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)
Real owner reports filed with NHTSA (showing 5 of 7):
While driving on the freeway at approximately 60 MPH, the sunroof on my 2019 Subaru Crosstrek suddenly exploded with a very loud pop. This occurred on a sunny, warm day at around 11:30 a.m., following a somewhat cold night. Both the sunroof and the interior sliding cover were fully closed at the time of the incident. After the explosion, shattered glass rained down onto the closed sliding cover. If the sliding cover had been open, glass could have fallen directly onto me, posing a risk of injury, such as glass entering my eyes, and potentially creating a dangerous situation while driving. The sunroof was inspected and replaced by my local Subaru dealership. I was responsible for covering the parts and labor costs. This was the first time this issue occurred with my vehicle, but I have read similar reports online from other Subaru Crosstrek owners. There were no prior warnings, such as unusual noises or visual signs of cracking, before the failure. While the sunroof has been repaired, I have photos and video available for review upon request.
The hood of the vehicle unlatches without the pulling the lever, leaving the hood open. There are no messages when this happens.
The left rear door would not open from the inside when unlocked. In an emergency, my passenger would not be able to get out on their own.
Unknown Windshield Cracked, No apparent reason, and can be inspected. Nothing has been reported or inspected as of yet.
WINDSHIELD CRACKED IN COLD WEATHER WHILE WARMING UP. DRIVER SIDE SUN VISOR FELL OFF AS I WAS DRIVING AS WELL.
Of 6 reports about this part, 2 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 5 of 6):
Hello! I started financing my 2019 Subaru Crosstrek in 04/2023. A month after that date, I had a head gasket issue. Then in 2024, a radiator cap deformed after going to the dealer to get an oil change at SF Honda. (The time on that was suspicious being that I didn’t touch that cap at all.) so I had to pay for that repair. Now in 2025, after getting an oil change at Subaru, a day after that oil change, a lot of lights came onto my dashboard. I have two diagnosis reports from other places because I didn’t have the money to pay Subaru $300 to “diagnose” the issue, especially after my car just came from there a day before the problem existed. Since I got into this vehicle, I’ve been suspicious whether or not it’s safe for me, reason also being, I found out in 2024, that this car has been into 5 wrecks. Which I was NOT aware of prior. And now, they are making me feel, there is NOTHING they can do, unless I have a Co-signer, or the approved “credit” score. And now that my vehicle has “7” recalls! I am hoping I can get out of this vehicle. Thanks!
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
The vehicle of concern is a 2019 Subaru Crosstrek Plug-in Hybrid (PHEV). In the past 2 to 3 months, we have had multiple warning lights come on when the vehicle is started. In some cases, we were able to clear the warning lights by turning the vehicle off and back on several times over the course of 30-40 minutes. The two most recent occurrences involved the vehicle having to be towed to the dealership as either the car would not shift out of Park or upon shifting out of Park, the parking brake would not release. The car was driven to the Burlington Subaru dealership in Burlington, VT about 5-6 weeks ago where they were unable to reproduce the problem or find any information logged in the vehicle's logs. Two weeks ago (8/19/21), the vehicle was towed to the dealership. The service department was able to log/see the errors (ABS, Check Engine, Eyesight System and Vehicle Dynamic Control) which were also logged in the MySubaru app. The dealership drove the vehicle almost 250 miles in attempts to diagnose the problem further. They upgraded the ECM software and they did not see the problem after that. I picked the vehicle up the morning of 8/30/21 and the problem recurred the evening of 8/30/21 resulting in the 2nd tow back to the dealership. The same errors as before were reported and seen by the dealership. On 9/1/21, I was informed by the service dept rep the problem was root caused to be a faulty electronic parking switch resulting in a drained battery. They are awaiting the new part which is in short supply in the US currently so no reliable ETA. The dealer would like to keep the car an additional couple of days after they receive the part to see if the problem is resolved. The car has approximately 23,000 miles on it currently.
My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).
MY SUBARU CROSSTREK IS A 2019 - LESS THAN 2 YEARS OLD AND STILL COVERED BY WARRANTY. IT HAS BEEN METICULOUSLY CARED FOR AND ONLY DEALER SERVICED. 3 DAYS AGO THE CAR'S ENGINE SHUT OFF WHILE WE WERE DRIVING IT. THERE WAS A COMPLETE LOSS OF POWER TO THE BRAKES AND STEERING. WE COULD HAVE BEEN KILLED. I BROUGHT THE CAR IN IMMEDIATELY TO THE DEALER SERVICE I HAVE ALWAYS BEEN GOING TO, AND THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. IN HIS OWN WORDS, THE SERVICE MANAGER SAID "I WOULD NOT FEEL COMFORTABLE LETTING MY FAMILY OR LOVED ONES USING YOUR CAR" - BUT HE OFFERED NO HELP. HE SAID THAT THEY CAN'T FIND A PROBLEM, THEY CAN'T FIND AN ERROR CODE, AND THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING THIS VEHICLE GIVEN THAT A SERIOUS, DANGEROUS, HAZARDS, AND POTENTIALLY LIFE-THREATENING ENGINE FAILURE OCCURED WITH NO APPARENT CAUSE IN A BRAND NEW CAR. THE FACT THAT THE SERVICE MANAGER HIMSELF SAID THAT IT'S NOT SAFE TO DRIVE BUT COULDN'T OFFER ANY EXPLANATION OF WHY THE INFORMATION OCCURED IS VERY FRUSTRATING. THE DEALERSHIP IS GIVING ME A DANGEROUS CAR BACK WITH NO KNOWLEDGE OF HOW TO FIX IT OR WHEN IT WILL HAPPEN AGAIN. IF THE ENGINE DIES ON THE HIGHWAY OR ON A CROWDED STREET, IT COULD CAUSE AN ACCIDENT IN WHICH MYSELF AND OTHERS ARE SERIOUSLY INJURED OR KILLED.
Real owner reports filed with NHTSA (showing 4 of 4):
I received 2 recall notices in the mail from Subaru 0n 6/16/2021. I immediately contacted the selling dealer, Dunning Subaru, Ann Arbor Michigan and was advised that they could not even give me a date in July when the vehicle could be repaired, but they would add my name to a waiting list for appointments. I contacted Subaru customer service for assistance and was told I would have to find a local retailer on my own and that though they said the vehicle was not safe to drive, they refused to offer and substitute transportation until the vehicle could be repaired. I contacted LaFontaine Subaru, Commerce Twsp, Mi and was advised that they have been unable to order sufficient parts for this recall and while the earliest available appointment was for July 7th (3 weeks from today) they could not guarantee that they would have the parts on that date to actually perform the repair. In short, Subaru produced a defective vehicle; advised me it was not safe to drive the vehicle; is unable to repair the vehicle in a reasonable timeframe; and refuses to provide substitute transportation. What is the good of a recall program if repairs can't be made and the customer is stuck without transportation; and the company response is essentially - "it's the customers problem to deal with - have a nice day!"
I BOUGHT MY CAR IN MEXICO AND HAVE MOVED TO NORTH LAS VEGAS NEVADA. THE DEALER WILL NOT MAKE THE NECESSARY SAFETY REPAIRS UNDER THE RECALLS. WHAT DO I DO? DO I HAVE AN UNSAFE CAR?
STRUT HAS CREAKING SOUND DURING DRIVING IN CITY TRAFFIC. ON HIGHWAY THERE IS HARDLY ANY NOISE AND WORKS FINE. DEALER SUGGESTED STRUT REPLACEMENT BUT NOT UNDER WARRANTY SINCE IT WAS IN ACCIDENT IN THAT AREA 6 MONTHS AGO.
REAR SUSPENSION FEELS WEAK. THE CAR IS ALWAYS SQUATTING WHILE DRIVING. HEADLIGHTS SHINE INTO OTHER DRIVERS EYES WITH JUST MY CHILDREN IN THE BACK. (LESS THAN 100 LBS)
Real owner reports filed with NHTSA (showing 3 of 3):
The windshield cracked for no reason while parked in our garage. The windshield was not stuck by any objects, the car was simply setting parked in our garage. There is no evidence of any object striking the windshield such as a rock chip or other items. The Crack is in line with the left side EyeSight driver assist technolgy sensor mounted inside the windshield. The Crack in the windshield may effect the operation of the EyeSight safety features.
The EyeSight turned off and would not turn back on. Then the airbag symbol lit up on the dashboard. My cruise control and lane assistance were not working as well. If I had been involved in an accident, the airbags would not have deployed. The warning messages appeared about 3 weeks ago.
WINDSHIELD IS VERY EASILY CRACKED OR CHIPPED FROM THE SMALLEST PEBBLES HITTING IT WHILE GOING EVEN 35 MPH. WITH THE ADAPTIVE CRUISE CONTROL, GETTING THE WINDSHIELD FIXED AND THE SENSORS RECALIBRATED COULD COST A FORTUNE.
Real owner reports filed with NHTSA (showing 2 of 2):
Vehicle had a parasitic draw, was in the shop for an extended amount of time, I believe wiring issues were caused from this as well, I had to replace my driver side window switch, buy an optima battery, and drive 3.5hrs to a Subaru dealership in the middle of the winter hoping I’d make it safely and without stalling, the DCM was found to be at fault similarly to other vehicle owners included in another recall that somehow excluded 2019 Crosstrek drivers and included other MY variants such as the Outback and Forester of which also had a bulletin posted about this parasitic draw and how to go about warrantying the costs associated with the repair. I incurred many costs travelling, horrible gas mileage during this time, and a battery replacement. Additionally I lost My workstudy position the following semester due to the unstable vehicle issues and attendance concerns when shuttling the car to the dealer for these warranty repairs (if even covered at all)
THIS VEHICLE IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. AT NIGHT, WHEN HEADLIGHTS ARE SET ON "AUTO," THE ILLUMINATED GEAR INDICATOR LIGHT ADJACENT TO THE SHIFTER DO NOT ILLUMINATE. THIS LEAVES THE POSSIBILITY OF SHIFTING THE CAR INTO THE WRONG GEAR. THESE LIGHTS DO ILLUMINATE WITH THE LIGHTS SET TO MANUAL. THE SPECIFIC INCIDENT OCCURRED WHEN AN OLDER DRIVER PARKED THE VEHICLE, THINKING SHE HAD SHIFTED INTO PARK, AND INSTEAD, THE VEHICLE BEGAN TO REVERSE. HAD SHE BEEN ABLE TO VISUALLY VERIFY THE GEAR, THIS WOULD NOT HAVE HAPPENED.
Real owner reports filed with NHTSA (showing 2 of 2):
Using the seat belt with the safe lock feature for rear facing, the car seat becomes loose within 2-3 times using it with my daughter. We have to have her out, undo the safe lock and pull the seat belt tight again to refasten it.
I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking up recent online reviews, it seems that many parents have this same issue and significant safety concern. This car seat needs to be investigated ASAP and possibly recalled.
Real owner reports filed with NHTSA (showing 2 of 2):
Using the seat belt with the safe lock feature for rear facing, the car seat becomes loose within 2-3 times using it with my daughter. We have to have her out, undo the safe lock and pull the seat belt tight again to refasten it.
I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking up recent online reviews, it seems that many parents have this same issue and significant safety concern. This car seat needs to be investigated ASAP and possibly recalled.
Real owner reports filed with NHTSA (showing 2 of 2):
My 2019 Subaru Crosstrek surges at speeds around 60 MPH, and swerves the vehicle without my control. I have to hold the steering wheel tightly and steer out of the swerve, which is incredibly dangerous on freeways or mountain roads. Apparently, the lane departure assist is the culprit, so now I have to disable the app before I drive. Why would I allow this dangerous application to drive my car for me? I have barely avoided crashing into semi trucks and driving into road shoulders because of this device. I think the car is dangerous. There is yet another dangerous issue with this car. There is another device that disables the transmission while idling in traffic. The steering and transmission are literally locked in place. I had this happen once in a drive through window, and once on a hill, while traffic was stopped for an accident. When the traffic started to move again, 20 minutes later, I could not get my car to start, and I was in front of a mile long line of traffic, coming back to highway speed, completely stopped. A policeman stopped and knew that there was a little " dimple" on my dashboard that would uncover a locking mechanism. If we only had a slender probe that would fit inside the dimple-pencil too big, so was screwdriver. By this time, I had 2 policemen stopped and traffic whizzing by me. An electrician stopped, knew about the dimple too, and had a slender enough rod to fit into the area, slid the locking mechanism to the side, and started the car again. On both of these issues, I called Subaru customer service and Subaru corporate. NOBODY knew what these issues were, never heard of them! The car is inherently dangerous and I am stuck driving it because I financed it only a year ago and can't afford to buy another car. Subaru should at least acknowledge these dangerous issues, and offer me another model without these issues. The 2019 Crosstrek is the model I have that has these dangerous issues. Earlier and later models do not.
EVER SINCE I HAVE OWNED THE CAR MAY 2019 I HAVE HAD THE PROBLEM OF DANGEROUS UNSTABLE STEERING WHEN IT AUTOMATICALLY DEPARTS FROM LANES AT SPEEDS ABOVE 50 MPH IN ALL WEATHER CONDITIONS WET SUNNY MOUNTAINS HILLY WHEN IT PUTS ALL US IN DANGER WHEN THA DRIVER HAS TO ADJUST THE CAR. TWICE I HAVE TAKEN TO THE DEALERSHIP AND NO ACTION WAS TAKEN AND WE REMAIN APPREHENSIVE ABOUT DRIVING OUR LESS THAN 6000 MILES. IT IS UNSAFE AND DANGEROUS. CAN ANY THING BE DONE.
Of 2 reports about this part, 0 involved a crash and 1 a fire.
Real owner reports filed with NHTSA (showing 2 of 2):
I've owned cars for 40 years. And not once in 40 years, has the ash from a cigarette caused a seat to immediately burn. And I mean burn. Not just a burn on the outside of the fabric, but deep down into the padded material within seconds. Thankfully, I was able to put it out in the heavy smoke phase, before it turned into a full blown burning flame, burning the entire car seat and car. After my experience, it floored me that wasn't discovered during any type of testing that might be done on a vehicle. A major safety issue in my mind. I decided to report it now, because I'm surprised nobody else has. Considering there aren't a lot of cigarette smokers it's not surprising I guess.
AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR
Real owner reports filed with NHTSA (showing 2 of 2):
The EyeSight turned off and would not turn back on. Then the airbag symbol lit up on the dashboard. My cruise control and lane assistance were not working as well. If I had been involved in an accident, the airbags would not have deployed. The warning messages appeared about 3 weeks ago.
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB
Real owner reports filed with NHTSA (showing 1 of 1):
Wheel bearing failure resulting in replacement of the bearing and the integral hub at a cost of ~$750 (independent service center diagnosed and replaced the failed unit). Vehicle had only 42,000 miles and had developed a "rumble" which was thought to be related to seasonal temperature changes/tire tread. Sudden/catastrophic seizing of a failed wheel bearing can cause a loss of control and accident, thus this report as to the potential severity of the issue. No automated warnings other than a noticeable rumble when vehicle was in motion with increased severity over a few weeks. Manufacturer advised by email of the situation. Vehicle repaired and invoice attached to this report.
Real owner reports filed with NHTSA (showing 1 of 1):
I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking up recent online reviews, it seems that many parents have this same issue and significant safety concern. This car seat needs to be investigated ASAP and possibly recalled.
Real owner reports filed with NHTSA (showing 1 of 1):
I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking up recent online reviews, it seems that many parents have this same issue and significant safety concern. This car seat needs to be investigated ASAP and possibly recalled.
Real owner reports filed with NHTSA (showing 1 of 1):
I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking up recent online reviews, it seems that many parents have this same issue and significant safety concern. This car seat needs to be investigated ASAP and possibly recalled.
Of 1 reports about this part, 1 involved a crash and 0 a fire.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the embankment. The passenger's side and driver's side roof rail air bags deployed. The frontal air bags failed to deploy. The emergency units transported the contact and her husband to the hospital where it was diagnosed that the contact had sustained a compression fracture in her back. Her husband did not sustain any injuries. The occupant of the trailer did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 31,200.
Real owner reports filed with NHTSA (showing 1 of 1):
On 09/29/22 while crossing the Richmond Bridge, the drivers rear tire experienced a sudden and complete blowout of the tire. All rubber separated from the rim and landed in the adjacent left traffic lane. I slowly came to a complete stop on the bridge with hazard lights on. A bridge service vehicle arrived within 1-2 minutes and helped change to the spare. My tires had just been serviced at Costco Tire Center in Novato on 09/25/22 and they maintain that the failure is due to manufacturing defect as they tire passed their inspection.
Real owner reports filed with NHTSA (showing 1 of 1):
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 20 MPH, the accelerator pedal was not depressed but the vehicle slightly accelerated independently. There were no warning lights illuminated. The contact also stated that while accelerating from a complete stop and making a turn, the vehicle inadvertently stalled, almost causing another vehicle to crash into her vehicle. There were no warning lights illuminated. The contact veered to the side of the road. The vehicle was taken to the dealer who diagnosed an engine failure and that the failure was related to NHTSA Campaign Number: 21V264000 (Electrical System, Engine and Engine Cooling). The dealer updated the ECM software. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was repaired. The approximate failure mileage was 7,990.
Real owner reports filed with NHTSA (showing 1 of 1):
2019 SUBARU CROSSTREK. CONSUMER WRITES IN REGARD SPEEDOMETER RED DIM LIGHT AN OLDER STYLE TRANSMISSION. *AS THE CONSUMER STATED THE LIGHTING ON THE INSTRUMENT PANEL WAS INSUFFICIENT AND COULD NOT BE MANUALLY ADJUSTED SEPARATE FROM THE HEADLIGHTS. THE CONSUMER STATED THE TRANSMISSION DOES SHIFT QUICK ENOUGH. *JS
Real owner reports filed with NHTSA (showing 1 of 1):
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB
Many crash/fire reportsSome crash/fire reportsNo crash/fire in reports
Color = how serious (crash/fire involvement) · number = how many (share of all this car's reports). Tap any part to read real owner complaints.
How it compares
Lower than most complaint volume — 283 complaints ranks #8 of 24 popular models from the same year (fewest first · median 356).
3% of its complaints involved a crash or fire, vs 5% typical for its year — this one is fair to compare directly, because it doesn't depend on how many were sold.
Why raw complaint counts can mislead (and how we correct for it)
A best-selling car naturally collects more complaints than a rare one simply because there are more of them on the road — so a raw count alone can make a popular, reliable car look worse than a troubled niche one. That's why we show the rank alongside the crash/fire percentage (which doesn't depend on sales volume) and the same model's other years. Read all three together.
Computed by us from NHTSA complaint records for 24 popular same-year models · snapshot 2026-07-10. This comparison set is a sample, not every car sold.
Source: NHTSA — Owner Complaints · re-checked about every 24 hours
Crash-Test Safety Ratings
Official U.S. government 5-star crash-test results.
How to read these stars
These come from the government physically crash-testing this vehicle — front, side, and rollover — and scoring it 1 to 5 stars. Ratings are per body style, so a sedan and its coupe twin can differ. If a vehicle shows no rating, it usually means the government never tested that exact configuration — untested is not the same as unsafe, and we'll never blur that line.
Source: NHTSA — 5-Star Safety Ratings · re-checked about every 24 hours
Fuel Economy (MPG)
Official EPA estimates — the real numbers, not the brochure.
25–29Combined MPG
23–27City MPG
29–33Highway MPG
$2,100–$2,450Est. fuel cost / yr
Across 2 official EPA configurations · Fuel: Regular. Pick an engine/trim above for exact numbers.
Source: U.S. EPA / DOE — fueleconomy.gov · re-checked about every 24 hours